TOP COLOR: White | Wine | Green
BOTTOM COLOR: White | Wine | Green
TOP FABRIC: CREPE
BOTTOM FABRIC: CREPE
WORK: PRINTED
TOP SIZE: M(38), L(40), XL(42), XXL(44)
TOP LENGTH: 34 INCH
BOTTOM SIZE: 38 INCH

Washing Instructions: Dry clean only. Avoid spraying deodorant or perfume directly on the fabric.

DISCLAIMER: Natural-dyed colors may bleed during the first few washes or rub off on skin and light-colored garments. Variations in hand block-printing, embroidery, and stitching are natural and give each piece a unique identity. Our products are professionally photographed, so colors may vary 10%-12% due to different lighting and angles. We strive to match the product colors as closely as possible.

Within how many days I will get get ?

• Domestic Order ( INDIA ) :

1. Cash On Delivery ( COD ) : 6-8 days.
2. Prepaid ( Bank transfer / Credit card / Debit Card / Wallet /Upi ) : 5-6 days.

• International Order ( OVERSEAS ) :

1. Cash On Delivery NOT Available.
2. Paypal : 10-12 days.

• Customize product take 1 week for dispatch time. Above time period is after dispatching product.

Out of India shipping available ?

• Yes

Can I book an order for delivery to more than one Address?

• Each order is shipped only to a single address. However, if you wish to ship products to different addresses, you may do so by placing multiple orders.

Track my order

• We sent you automatically Tracking number after order has been shipped. ( Within 24 to 48 hours ).
• Click on "Tracking link" sent in message to track your order.

We at Ira Fashion follow a very customer-friendly policy to ensure your purchases are free of any stress or issues. We are always with you, before and after your purchase. As an additional measure, we encourage everyone to read through the product description given with products related to fabric type, design, and measurements that help you make your decision. We would love to respond and assist you with ordering.

You can simply reach out to us by Email at contact@irafashion.in, or even WhatsApp at 8780807080. We are just a message away and our team is available as per our business time (i.e. Monday to Saturday 10:00 AM to 05:00 PM).

Domestic Order:

EXCHANGES

We are committed to providing products of the best quality and fit.

However, if in case the product doesn’t fit your size or is received damaged, we are happy to help you with a hassle-free exchange process.

All you need to do is initiate an exchange request through E-Mail: contact@irafashion.in with the particular order number within 2 days from your order's delivery date.

EXCHANGE PROCESS DUE TO SIZE ISSUES

1. Please refer to the size details mentioned on each product page before confirming your order. In case you are not sure about your size, we recommend you go for one size up for the perfect fit for you.

2. If you still face issues with the size once you receive the product, please send an email to contact@irafashion.in mentioning the order number and the details mentioning the issue you are facing within 2 Days once you receive your order.

3. Our team will be assisting everyone on a case-to-case basis. After 2 Days, the order will not be eligible for exchange.

4. Kindly take note we cannot assure you of offering the exchange as it depends upon the availability of your size in your design at that time. Exchange is allowed Once Per Order Only.

5. If our reverse pickup facility is not available for your pin code, you have to arrange for shipping of such product to us and we will send you the replacement.

6. Such Exchanges will involve INR 200 additional charges per item (to be paid in advance) to cover additional logistics and packaging expenses for your order.

Exchange eligibility: The product(s) requested for exchange should be in resalable condition. It should not be used, washed, or worn and must be returned with intact tags and original packaging.

 EXCHANGE PROCESS -RECEIPT OF DAMAGED PRODUCT

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:

·      The item may be damaged during transit

·      Or there might be a manufacturing defect

·      Or that a wrong item is delivered to you

In such cases as given above, we will replace the item, provided that the request for replacement/ return of the item is made within the stipulated time-frame as mentioned above. 

1. Kindly Note No exchange without a 360-degree parcel opening video clearly showing the Package label and damage.

2. Please send us an email at contact@irafashion.in with details of the issues you are facing along with the order opening video for verification purposes along with product images within 2 days once you receive your order.

3. All returns will be subject to our verification. Once your return request is received and verified. We will notify you of the approval or rejection (along with a valid justification).

4. Once it’s approved, we will arrange for the reverse pick up and dispatch a replacement of the same product if available. Exchange is allowed Once Per Order Only. In case it’s not available we would provide you an store credit of the same amount. The validity of the same will be of 30 days from the date of issuance.

 WHEN EXCHANGE IS NOT ACCEPTED?

1. Due to colour Differences. A 10-15% Colour difference might be there due to screen resolution and lights. The apparel descriptions provided on our website include details and product specifications that are approximate and closest to reality. While we make every effort to accurately showcase colours, there may still be minor variations due to factors such as lighting and settings during photography, as well as the colour settings and properties of various monitors. Similarly, other details such as weight, work details, and size may vary slightly.

Therefore, customers should bear in mind the possibility of slight variations when placing an order on Ira fashion. We believe that every customer placing an order is fully aware of these minor variations that may occur for the actual colour of the outfit received.

 

2. If the Customer does not like the material or colour of the product order. We use the best quality material in the market and all product details are mentioned in the Product description. We would suggest you please read all the details before placing the order. 

3. Due to any other reasons leading to a sudden change of mind after placing the order.

4. For articles on Sale, Holi Collection, Bags, Custom Stitching Products, Dress Materials and Sarees.

International Orders:

Exchange/Return Policy:

We do not have an exchange/return/refund policy for international orders.

Order once confirmed, cannot be exchanged/returned under any circumstances. For more information, please reach out to us at: contact@irafashion.in

We provide you the service of getting a customized salwar kameez, lehenga choli, and blouse stitched according to the measurement provided in the form below and delivered along with the order. This measurement form is provided to only those customers who have opted for stitching while purchasing ethnic wear.

 Important Note:

• Please allow for 5 working days extra for the customized salwar kameez, lehenga, and blouse to be stitched and sent. Note that this time is taken more apart from the actual delivery schedule of the order.
• If you select the body measurement, you will get the item 1 to 4 inches bigger than your submitted size to make the item wearable.
• After placing an order, please contact us via email at contact@irafashion.in or WhatsApp at +91 8780807080 for customized stitching. We will collect details about your measurement details.

 Stitching Charges:

• Salwar Kameez stitching charges: 600 /- per item
• Lehenga Choli stitching charges: 1000 /- per item
• Saree Blouse stitching charges: 500 /- per item

Salwar Kameez Stitching

 Choli / Blouse Stitching

SHOPPING INFORMATION

Delivery charges for orders from the Online Shop?

Domestic Order ( INDIA ) :

Cash On Delivery ( COD ) Rs.100 Charges

Prepaid ( Bank transfer / Credit card / Debit Card / Wallet ) Free Shipping.

International Order ( OVERSEAS ) :

Cash On Delivery NOT Available.

Courier charges apply on basis of country. Per kg 1750/- INR ( Regular Charges )

 

How long will delivery take?

Domestic Order ( INDIA ) :

• Cash on delivery order take time 6-8 days time.
• Prepaid order take time 3-5 days.
• Note : Above time period is for city area and mega city. Village area and selected special area take time 3 days more than mention time period.

International Order ( OVERSEAS ) :

• Cash on delivery NOT AVAILABLE.
• Prepaid order take time 10-12 days.
• Note : Above time period is for city area and mega city. Village area and selected special area take time 4-5 days more than mention time period.

 

I am based out of India and I want to place an order with a delivery address in India. Is it possible?

• Yes, you can give us order BUT Cash On Delivery service NOT available.
• You have to pay Prepaid Order only.

 

Do I receive an invoice for my order?

• Yes, you will get email of your placed / confirmed order. If you don’t get any confirmation then contact us within 24 hours of your placing order with your Order ID ( That will show on panel at the last step of placing order ).
• Our email and  WhatsApp number mentioned in contact us form.

 

How do I know my size?

• You can see option in bottom part of our website there is mentioned “Size Guide” option.
• Click on that option and there is available all size with guide.

 

I have placed an order but it’s not appearing in the ‘My Account' section. Why is that so?

Do not worry! You might be experiencing some slight delay in the updating of your order details to the ‘My Account’ section, for sometimes our systems are flooded with new orders. So please be patient—Your order details will be automatically updated soon.

• We are very happy to help you so you can contact us by email and Whatsapp within 24 hour of placing order.
• Our email and  Whatsapp number mentioned in contact us form

 

I have placed two order by mistake so how can I cancel one order ?

• Yes, you can cancel duplicate order within 24 hours.

 

Refund of your Duplicate order :

• Cash on Delivery : In this case you don’t have paid so no Refund but you have to inform us within 24 hours.
• Prepaid order by RazorPay: You will get refund with 5% deduct amount from your total amount of order because that is RazorPay transfer charges.
• Prepaid order by Paypal option: You will get refund with 8% deduct amount from your total amount of order because that is Payment Gateway transfer charges.

 

Is there a limit to the quantity that I can order?

 

Cash on delivery Order :

• You can give order up to 3000 RS only. 
• Above 3000 Rs order you have to do pre-paid only.
• COD not available for international customer presently.

Prepaid Order :

• Yes, you can placed order. There is NO LIMITfor Domestic ( India ) order OR  International ( Overseas ) order.

 

Do you take orders over phone?

• Yes, you can give order from WhatsApp also. our WhatsApp Number working from 10:00 am to 06:00 pm.
• Our Whatsapp number : +91-8780807080.

 

What If we mentioned Wrong price and it is on sale offer or not.

• We strive to provide you with the best prices possible on products and/or services you buy from us, however, We do not guarantee that the price will be the lowest in the city, region or geography. Prices and availability are subject to change without any prior notice. The prices mentioned on the Site are not subject to comparison with the same or similar product(s) and/or service(s) available through any online or offline sale. The pricing is subject to our pricing policy and the prices shall be determined only at our sole discretion.
• While we strive to provide accurate product and pricing information, pricing or typographical errors may occur. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, we may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We will have the right to modify the price of the product and contact you for further instructions using the e-mail address or telephone number provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that we accept your order the same shall be debited to your credit card account. The payment may be processed prior to our dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account. No refunds shall be applicable on the orders made by the User under the Cash on Delivery (“COD”) option.

 

You have placed order buy seller or our team is cancelled order.

• Don’t worry. Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.
• Sometimes there is no stock, product related issue or there is not available service to deliver courier there are multiple reason.
• Amount that you have paid that will reverse in your bank account within 3 days. If you will not get then within 3 days you have to inform us on our Email or Whatsapp.

 

SHIPPING POLICY

Within how many days I will get get ?

Domestic Order ( INDIA ) :

• Cash On Delivery ( COD ) : 6-8 days.
• Prepaid ( Bank transfer / Credit card / Debit Card / Wallet / Upi) : 5-6 days.

International Order ( OVERSEAS ) :

• Cash On Delivery NOT Available.
• Paypal : 10-12 days.

Customize product take 1 week for dispatch time. Above time period is after dispatching product.

 

Out of India shipping available ?

• Yes

 

Can I book an order for delivery to more than one Address?

• Each order is shipped only to a single address. However if you wish to ship products to different addresses, you may do so by placing multiple orders.

 

Track my order

• We sent you automatically Tracking number after order has been shipped. ( Within 24 to 48 hours )
• Click on "Tracking link" given in message to track the Order.

 

RETURN, REFUND & EXCHANGE POLICY

How can I return order ?

• No, We don’t provide Return Facility.
• If there is damage then only you have to inform us within 48 hours of delivery.
• After confirmation in email or Whatsapp you can return us. We will provide confirmation code. With print of confirmation code that you have mention on courier with our address without any confirmation code we will not accept order.
• you have to send us courier as soon as possible.

Return pickup service available ?

• Return pickup service not available.
• Customer have to send courier near by courier office.

Within how many days I can exchange my order ?

• You have to inform us within 48 hours that you want to exchange order.
• Customer have to send courier back within 3 days. We know courier will not deliver within 3 days at our address but we need confirmation as you have sent within 3 days so send tracking slip in email or Whatsapp within 3 days.

 

In exchange procedure, How can I placed new order ?

• After deliver your exchange order customer have to follow all steps in WhatsApp for new exchange order.

 

When will my exchange item be shipped?

• Exchange items are shipped within 24 hours after the item returned has passed quality checks.

 

Will I receive a voucher/s in case of self-shipped product/s?

• For all self-shipped returns, you will be reimbursed INR 100 towards your shipping costs as a voucher which can be used for future purchase on our website. The same is subject to your returns being inspected and quality checked on receipt in our warehouse.

 

What are the refund options available to me?

• You can choose to get your refund in the following ways:

1. Cash refund via bank transfer into your account for all COD orders
2. Google Pay, Paytm and Bank Transfer available.

 

Will I get refund of my Shipping Charges in case of return?

• Shipping charges are non-refundable.

 

Will I get total amount refund ?

• No, you will not get total amount refund.
• If you gave payment by

1. Without Any Problem Customer Want To Return & Want Refund Then 60% Amount Will Be Refund.
2. PayPal : 12% Deduct Currency Transfer Fees
3. Wallets : 3% Deduct Transfer Charges.

• Note : Presently, For International customer we don’t have Return, Refund and Exchange policy.

 

Time period of Return / Refund & Exchange policy.

• Return time period : Within 24 hours inform us and then 3 days time period to share tracking slip in Whatsapp or Email.
• Exchange time period : Within 48 hours inform us and then 3 days exchange time. New order will placed after receiving your order.
• Refund time period : After receiving Package on our warehouse Refund will procedure within 3 days.

 

FRAUDULENT /DECLINED TRANSACTIONS

What we can do ?

• We may constantly monitor the user’s account in order to avoid fraudulent accounts and transactions. Users with more than one account or availing our services fraudulently shall be liable for legal actions under applicable law and we reserve the right to recover the cost of goods, collection charges, and lawyers fees from persons using the Site fraudulently. We reserve the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or omissions in breach of these terms and conditions. In the event of detection of any fraudulent or declined transaction, prior to initiation of legal actions, We reserve the right to immediately delete such account and dishonor all past and pending orders without any liability. For the purpose of this clause, we shall owe no liability for any refunds.
• We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

 

PAYMENT INFORMATION

Which type of payment method accept ?

Domestic Order ( INDIA ) :

• Cash On Delivery ( COD ). Rs100/- Chrgs
• Prepaid ( Net Banking / Credit card / Debit Card / Wallet / UPI) Free Shipping.

International Order ( OVERSEAS ) :

• Cash On Delivery NOT Available.
• Paypal option ( May Apply convert currency charges )

What happens to my money deducted from my debit card/credit card/Net Banking for an unsuccessful order?

• If your card is debited and no order placed, no need to panic at all!
• Please check your bank/credit card account, as if the money is debited on a failed transaction, it will be rolled back into your account within 7 business days. The time taken can vary from bank to bank and we, unfortunately, won’t be able to expedite this. Please contact your bank for updates.
• If the transaction is successful and the money has been credited to our account we would initiate a refund within 3 days of your request.

 

When is my credit card charged?

• Credit cards are charged just before statements are sent out.
• The results of the charge are included directly in the statement of your bank.

 

Payment issue tips.

• Please do not reload, refresh or use the back browser button while payment is in progress.
• Be informed that there is a certain time limit of 30 minutes to complete your payment.
• Please make sure there is sufficient funds and card limits for the transaction before making your purchase.
• Having difficulties with the online payment please contact us.

 

Is it safe to pay advance money on Prepaid order ?

• Yes, It is trustful to do with our payment options. We are doing this business in offline market from 2014. Ira Fashion has respect as well as trust in textile market business.
• To make sure that our customers’ shopping experience is private, safe and secure, all Credit Card, Debit Card and Net Banking transactions are processed using a secure encrypted connection to keep your transaction details confidential at all times.
• We don’t store any type of your payment information data in our website.

CANCELLATION POLICY

Cancellation by Us

• Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or any defect regarding the quality of the product. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.

 

Cancellations by the User

• In case of requests for order cancellations, we reserve the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been processed/approved by us, we shall cancel the order and refund the entire amount. A request for cancellation of order shall be valid and accepted only if they are made within 24 (twenty-four) hours of making the order on the Site. We will not be able to cancel orders that have already been processed or orders for which a request for cancellation is made after the expiry of 24 (twenty hours) from making the order. We have the full right to decide whether an order has been processed or not. The User agrees not to dispute the decision made by us and accepts our decision regarding the cancellation.

 

How can I cancel my order ?

• You can whatsapp on +91 8780807080 and give details along with ORDER ID to cancel order.
• After 24 hrs. of ORDER placed, we cannot cancel order.

 

After dispatching order can I cancel order ?

• No, After dispatching you cannot cancel order

 

After placing order product goes out of stock ?

• You will get refund in your choosing payment gateway as you used.
• You can exchange with other product amount will be adjust.
• ( If you bought less price and now you want high price product then other rest of amount you have to pay by bank transfer and online payment method.)
• ( If you bought high price and now you want less price product then other rest of amount we will reverse in your bank account that you have used. )
• For Exchange you have to tell us while we inform you on call or Whatsapp regarding placing order product is stock out or cancelled.

 

WHOLESALE & BULK ORDER

Bulk order have return, exchange and refund policy ?

• We provide best rate with discount on bulk order as wholesale price So, We DON’T have any Return, Refund and Exchange policy.
• If damage then you can inform us within 24 hours after delivery by WhatsApp or email.
• Customer have to pay one side charge and one side next courier charge we will pay.

 

How can I get in wholesale ?

You can contact us on WhastApp : +91-8780807080 or Email : contact@irafashion.in