Returns, Refunds, Cancellations & Replacement Policy
What We Will Do Together
Step 1:
If you’ve received the wrong, expired, or damaged product(s), please raise a return or replacement request within 7 days from the date of delivery. Submit your request with your order and contact details. You may also raise a request via our chat option.
Note: For damaged or missing products, requests must be raised within 2 days of delivery.
Step 2:
Allow us up to 2 working days to review your return or replacement request.
Step 3:
After review, our courier partner will be arranged to pick up the product(s) from your location.
Step 4:
Once the product(s) are received, we will verify them and initiate a replacement or refund based on stock availability.
Conditions for Return or Replacement
- Wrong product delivered
- Expired product delivered
- Damaged product (physical damage, tampered item, or damaged packaging)
- Incomplete order (missing products)
Conditions Where Returns or Replacements Will Not Be Accepted
- Opened, used, or altered products
- Missing original packaging (labels, cartons, etc.)
- Requests raised after 7 days of delivery
- Damaged or missing items reported after 2 days of delivery
How Are Returns Processed?
- Approved returns will be picked up within 5–7 business days.
- Products will be sent to our warehouse for quality inspection.
- Upon approval, a refund or replacement will be initiated.
- Replacement products will be delivered within 7–8 business days.
Order Cancellations
Customers may cancel their order at any time before it is shipped.
Refund Process
- Prepaid Orders: Refunds will be credited to the original payment method within 3–5 working days.
- Cash on Delivery Orders: Customers must provide valid bank account details for refund processing.
Refund Timeline
- Cancelled orders: Refunds processed within 3–5 working days.
- Returned orders: Refunds processed after successful quality inspection.
Partial Order Returns
Yes, eligible products from an order may be returned individually within 7 days of delivery.
Need Help?
For further assistance, please contact us at:
Email: info@irafashion.in